Our Quality Commitment

At Boxo Studio, we want you to be completely satisfied with your purchase of our kitchen organization products. If you are not entirely happy with your order, we are here to help.

Please review our policy below regarding returns, refunds, and exchanges.

1. Return Window

  • You have 30 days from the date you received your item to request a return.
  • If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging (including all boxes, inserts, and protective wrapping).
  • You must provide the receipt or proof of purchase (such as your Boxo Studio order confirmation email).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at contact@boxostudio.com with your Order Number and the reason for the return.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Please mail your returned items to our official business address:

Boxo Studio 730 S 1200 E, Salt Lake City, UT 84102, United States

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
  • We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon reception. If an item is defective, damaged, or if you received the wrong item, please contact us immediately at contact@boxostudio.com.
  • In these specific cases, Boxo Studio will cover the return shipping costs or issue a replacement at no extra charge to you. Please provide clear photos of the damaged item and packaging in your email.

6. Refunds & Processing Time

  • Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 7 business days.
  • Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.